Having fun is important, but playing smart comes first. wg96 provides self-control tools, full support and practical guidance so every gaming session stays enjoyable, controlled and completely safe.
Online gaming should be an enjoyable leisure activity — not a source of stress or financial hardship. Responsible gaming means playing within your means, with a clear head, and purely for entertainment.
At WG96, we believe this responsibility is shared — between the platform and its members. That is why we invest seriously in self-control tools, support staff training, and strict member protection policies. Every feature on our platform is designed not just for enjoyment, but to ensure you always remain in full control.
We understand that for some individuals, gaming habits can become difficult to control. This is not a sign of weakness — it is a real health issue that can be addressed with the right help. WG96 is here to support you every step of the way, whether through technical tools within the platform or guidance toward professional support agencies.
Wg96 strictly prohibits anyone under the age of 18 from registering or using the platform. Our identity verification (KYC) process ensures this rule is fully enforced without exception.
We provide a range of practical tools directly within the platform to help you maintain full control over your gaming experience.
Set a maximum deposit limit for daily, weekly or monthly periods directly from your account settings. Once the limit is reached, our system will automatically block further deposits so you never overspend.
Set a maximum duration for each gaming session. When the time limit is reached, the system will alert you and encourage you to take a short break before continuing.
Activate a cooldown mode for 24 hours, 7 days, or 30 days. During this period, you cannot log in or make any transactions — giving your mind the space to reset.
Set the maximum loss amount you are willing to absorb within a given period. Our system will block further play once this limit is reached, automatically protecting your funds.
If you feel the need to stop entirely, you can apply for permanent self-exclusion. Your account will be closed and any remaining balance will be returned. No questions asked, no conditions.
The wg96 platform actively monitors gameplay patterns and sends in-app alerts when risky behaviour is detected — such as overly long sessions or consecutive losses.
Wg96 takes a holistic approach to responsible gaming. This goes beyond meeting licensing requirements — it is a core value embedded in every aspect of our platform, from interface design to customer support staff training.
We believe every member deserves a safe and enjoyable gaming experience. That is why we proactively provide the information, tools, and support needed — rather than waiting for problems to arise before taking action.
Problem gambling rarely happens overnight. It typically develops gradually, and the signs are often easy to overlook in the early stages. Recognising these signs early is the most important step in preventing more serious problems.
Here are some signs to watch for in yourself or someone you care about:
Answer the following questions honestly to assess whether your gaming habits are within a healthy range. There are no right or wrong answers — this is for your own well-being.
Wg96 takes the protection of minors extremely seriously. Our platform is exclusively for individuals aged 18 and above. We have a rigorous age verification system as part of our KYC process to ensure no underage person can access our services.
If you or someone you know needs further support regarding gambling problems, there are several professional help resources available in Malaysia. WG96 encourages all members to reach out for help without hesitation whenever it is needed.
The psychosocial support helpline of the Malaysian Ministry of Women, Family and Community Development. Operates 24 hours a day, 7 days a week.
Government hospitals across Malaysia provide psychiatric and counselling services for individuals dealing with problem gambling.
A peer support group for individuals struggling with gambling addiction. Meetings are held regularly at various locations across Malaysia.
The wg96 support team is available 24/7 via in-app Live Chat. We can help you activate self-control tools or process an exclusion request.
Log in to your account and navigate to Settings → Responsible Gaming to access all self-control tools.
Go to Account SettingsThe wg96 platform is for members aged 18 and above only. Use by underage individuals is strictly prohibited.
Log in to your wg96 account using the Login button at the top of the page.
Click your profile icon and select "Account Settings" from the dropdown menu that appears.
Navigate to the "Responsible Gaming" tab and select the control tool you want to activate.
Set the desired limit or duration, then confirm the change. Limits take effect immediately.
Wg96 is more than just a gaming platform — we are a responsible partner in your entertainment journey. Register today and enjoy a gaming experience that is safe, fun and fully in your control.